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Why do I get a message that my customer number entered has been disabled?

If you are getting the message that 'The customer number entered has been disabled', please contact our support team.

To protect you and your accounts, we constantly monitor our Online Banking services and it may have been necessary for us to temporarily disable your customer number.

Our support team will be pleased to help.

Online banking helpdesk
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Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.