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Why has my online payment not arrived with the beneficiary?

Please ensure that the payment has left your NatWest account and sufficient time has been allowed for the money to be received by the payee.

Your payment will have been sent as a Faster Payment and will normally be received in near real time - please note, this could take up to 2 hours.

Please check that if the money left your account, it has not been rejected due to incorrect details and has been sent back to your account.

Please also check that you have used the correct payee account details and the correct reference - e.g. your account number or credit card number with the payee. If the wrong reference has been submitted, please contact the payee as they should be able to move your money from their suspense account to your account with them.

If this does not resolve your query, then please contact the NatWest Online Banking helpdesk.

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