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Why has my online payment not arrived with the beneficiary?

Please ensure that the payment has left your NatWest account and sufficient time has been allowed for the funds to be received by the beneficiary.

Your payment will have been sent as a Faster Payment and will normally be received in near real time. Please note this could take up to 2 hours.

Please check that if the funds have left your account, they have not been rejected due to incorrect details and re-credited to your account.

Please also check that you have quoted the correct account details and also the appropriate reference - e.g. your account number, credit card number with the beneficiary. If the incorrect reference has been submitted, in the first instance please contact the beneficiary as they should be able to apply your funds from their suspense account to your account with them.

If this does not resolve your query, then please contact the NatWest Online Banking Helpdesk.

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