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I get an error message when trying to apply for an account online, what should I do?

The following error message can occur on the 'Account summary' page of the online application and is normally caused by your browser language settings.

Error Message: [ServletException in:/WEB-INF/tailoring/CAO800C.jsp Wrong format string: '###,###,###,##0.00"

If you encounter this message you need to check your browser language settings include 'English (United Kingdom) [en-GB]' and that it's at the top of your language preferences.

Instructions on how to add the language to your browser are below:

Please note: some options may differ between browser versions.

Internet Explorer

  1. Select 'Tools' menu normally located at the top of the browser.
  2. Select 'Internet Options'.
  3. Select 'General' tab.
  4. Click on the 'Languages' button.
  5. Click 'Add' button.
  6. Select 'English (United Kingdom) en-GB' and click 'OK' button.
  7. Use 'Move Up' button, to place English (United Kingdom) en-GB at the top of the list.
  8. Click OK button to close the languages window and OK again to close internet options.
  9. Close and re-open Internet Explorer then try the application form again.

Firefox

  1. Select 'Tools' menu normally located at the top of the browser.
  2. Select 'Options'.
  3. Select the 'Content' tab.
  4. Under Languages click 'Choose' button.
  5. Click drop down box 'Select a language to add..'.
  6. Select 'English/United Kingdom [en-gb]' and click 'Add' button.
  7. Use 'Move Up' button, to place English/United Kingdom [en-gb] at the top of the list.
  8. Click 'OK' button to close the languages window and 'OK' again to close the options window.
  9. Close and re-open Firefox then try the application form again.

Opera

  1. Select 'Tools' menu normally located at the top of the browser.
  2. Select 'Preferences...'
  3. Select 'General' tab.
  4. Under languages click 'Details' button.
  5. Click 'Add' button.
  6. Select 'British English, [en-GB]' and click 'OK' button.
  7. Use 'Up' button to place British English, [en-GB] at the top of the list.
  8. Click OK button to close the languages window and OK again to close preferences.
  9. Close and re-open Opera then try the application form again.

Should you require further assistance with this error message please contact our Online Banking helpdesk.

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