How can we help you?

If you have registered to use your biometrics with the Bank, you can use the mobile app to make an international payment to new and saved payees up to the daily limit of £10,000.00 GBP (Euro equivalent for ROI).

If you have not yet registered your biometrics with the Bank you can make an international payment to:

• a saved payee up to £10,000
• a new payee up to £1000 (a maximum of 5 payments totalling £1000 per day)
• to make a payment to a new payee for more than £1,000 you will need to go to Online Banking

Step by step instructions:

1. Select the 'Payments' button from the Home screen and ensure the preferred account is set to the account which you want to make the payment from
2. Select 'Move Money' then 'Send money abroad'. You can also select 'Payments' from the account menu then select 'International Payments'
3. Select "Choose who to pay"
4. Select recipient - "Pay someone new" or select a Save Payee

Pay Someone New selected

1. Select country and then Currency
2. Key the amount in either foreign currency or GBP as you prefer and select calculate rate
3. Choose Payment type and Fees
4. Input Recipient’s details (Payee’s full name/ Account details/Reference/Recipient’s bank details/Recipients address/Other details)
5. Select purpose of payment, review messages and select continue
6. If required, complete Biometric approval
7. Check the payment details and Continue
8. Review payment & select "Make Payment"
9. Accept Terms & Conditions
10. The screen will then confirm your payment has been arranged

Saved Payee selected

1. Select Payee
2. Key the amount in either foreign currency or GBP as you prefer and select calculate rate
3. Choose Payment type and Fees
4. Check Payment details
5. Confirm payment
6. The screen will then confirm your payment has been arranged