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How long will my account take to open?

New Customer

If you have applied for a current account or an instant saving account online and this is your first account with us the process may take up to 10 days dependent upon the identification you provide whilst applying.

Existing Customer

If you have applied for a current account or an instant saving account online and you already have an existing account with us, then your new account should be open within 24 hours.

If this is for a joint account we will have sent you some paperwork to sign and return.

For any further information please contact:

General Enquiries

Central Account Opening Helpdesk - 0345 303 0320

Loan Enquiries

Telephony Sales Core Team - 0345 7888444 (Mon - Fri 08:00 - 20:00, Sat 09:00 - 15:00)

Credit Card Enquiries

Credit Card Services - 0370 333 9091