Looking for answers
Ask a question

How do I update my mobile app?

You should visit the relevant store, depending on the device you use, to update to the latest version to continue use of our mobile app. Visit this page (opens in a new window) and we will message you the direct link to update.

Why have I received a notification?

You may have received a notification because you are using an older version of the mobile app that you're no longer able to use.

Why are you updating the app?

We are constantly adding new features to our app and encourage you to update to the latest version in order to enjoy all the benefits and make sure you are banking securely.

As a result, we will be decommissioning some older versions of the app on Wednesday 13th June and on the 8th, 15th and 22nd of August.

Why can't I update my app?

If you can't find the latest version of the mobile app, this means your mobile device will not allow the latest version to be downloaded. If you are using a Kindle or Blackberry device, we have removed the app from the store so you will be unable to download on either of those devices.

However, you can continue banking with us either online (opens in a new window), by telephone (opens in a new window) or in branch (opens in a new window).