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Goods I paid for on my debit or credit card did not arrive

Not received your goods?

The best place to start if you've not received goods you've paid for is by contacting the company you bought them from.

But we realise this is not always possible, for example if the company has gone out of business. If you can't resolve the issue with the retailer, we may be able to help.

Just complete the relevant online forms below and share with us as much detail as possible about your dispute: