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I've cancelled a subscription and still been charged. What can I do?

Have you been further charged by a company after cancelling a regular payment

We may be able to help you claim back money if a company has continued to take payment after you've cancelled a subscription or continuous payment authority.

If you would like us to raise a claim for you, we'll need the date you previously cancelled the regular card payment with the retailer.

You can request to cancel a recurring card payment by completing the relevant online form:

Direct debits and standing orders

A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or service, such as Netflix.

Direct debits and standing orders can be cancelled by using Online Banking or your mobile app: