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I have received a letter regarding arrears/excess/over-limit on my account, but I have already spoken to you/made a payment?

If you have already spoken to us or made a payment to restore your account it may be that the letter was sent prior to our conversation or a payment being received so please check the date at the top of the letter.

Some of our letters are sent because of a legal/regulatory requirement, the letter content should explain the reason we have sent it.

If you still have a query regarding the content of a letter that you have received then please contact us to discuss using the number stated on the letter.

To make a payment to your account

If your account is already being managed by our Debt Management teams, you can make safe and secure payments online via our PayByCard (opens in a new window) website.

This is a quick and efficient way to make one off payments or set up a re-occurring (e.g. weekly/monthly) payments to us at a time and place convenient to you.

This service should not be used by Customers once their account is back in order, Customers not being managed by Debt Management should use their mobile App or online banking as normal.

Terms and conditions are applicable please see the PayByCard (opens in a new window) website for more details.