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I’m struggling financially due to ill health

We understand that external factors such as Ill Health, Accessibility, Cognitive Impairment or a Life Changing Event can impact your ability to manage your debt. We are here to help and will do our best to assist you during these difficult times.

Further help and support can be found on our Financial Support pages.

In addition to the support that we can provide the below link contains just some of the many local, national, government and charity organisations that can help you and provide additional support at these difficult times. Where can I get Free Independent Money Advice?

In some cases your circumstances may make it difficult to contact the bank so we are happy to work with you or your chosen contact by other channels. More information about adding a Power of Attorney can be found on How do I arranged Power of Attorney over my accounts?