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How do I use DigiDocs?

If you have applied for a product with us online, we may send you a link to use DigiDocs via email or text. This means we need to double-check your ID, address and proof of income, or need more information to fully consider your request.

You can view our guide for more information about DigiDocs. (opens in a new window) We've included tips on how to upload your documents and FAQs.

How do I log on to DigiDocs?

You'll first need to register for DigiDocs:

  1. Go to
  2. On the website, enter your email address in the registration box.
  3. Click 'start registration'.
  4. We'll text a code to your mobile so you can set up a password.
  5. Use your email address and the password you've set up to log in.

If you’re still unsure and require additional support with DigiDocs please contact our application helpdesk:

NatWest application helpdesk
0345 3030 299
Minicom: 0800 404 6161
Open Monday to Friday 9am - 7pm, Saturday 9am - 1pm, closed Sunday
(Opening hours may vary on public holidays)
Calls may be recorded.

Current or Savings account - option 2
Loan or Overdraft - option 3
Credit Card - option 4