How can we help you?

Thomas Cook ceased trading on 23rd September 2019 and have now entered liquidation.

If you booked travel with Thomas Cook please follow the guidance below;

  • If you’re currently on holiday please go to the CAA website (opens in a new window) for information on your new return flight.
  • If you booked your holiday through NatWest membership services and are due to travel in the next 2 weeks, please contact our Travel Services team on the numbers below. If you are not due to travel in the next 2 weeks the team will be in touch shortly.
    • NatWest Platinum: 0345 609 0453 (option 1, option 2, option 2)
    • NatWest Black: 0345 601 7188 (option 1, option 3, option 2)
  • If you have booked via a travel agent/3rd party or paid via PayPal- please contact the company for further advice
  • If you have booked direct with Thomas Cook and have ATOL protection - please contact 01753 330330 or 0300 3032800 for further advice
  • If you have paid by Direct Debit - please refer to the CAA website (opens in a new window) for the most upto date information
  • If you have no ATOL protection and paid with one of our credit/debit cards – you can register your claim here (opens in a new window)

Be alert to suspicious approaches from anyone claiming to be from the bank or Thomas Cook, either over the phone or via text or e-mail. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website