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What happens if my reference number is incorrect when I make a mortgage manual payment?

If you quote the wrong mortgage reference number, we won't be able to apply funds to your mortgage account, which may delay processing payments.

When making your payment, in the reference field quote your 8 digit mortgage account number and the surname of the mortgage account holder (as far as space will permit).

Funds that can't be applied will be returned to the sending bank details within 5 working days.

If you have applied your reference incorrectly please contact our Mortgage Team via online chat on our Manage my Mortgage page, who will be happy to help you.