How can we help you?

If you quote the wrong mortgage reference number, we won't be able to apply funds to your mortgage account. Funds that can't be applied will be returned to the initiating bank account within 5 working days.

When making your payment, quote your 8 digit mortgage account number then the surname of the mortgage account holder (as far as space will allow) in the reference field.

If you have applied your reference incorrectly please contact our Mortgage Team via online chat on  Manage Your Mortgage (opens in a new window), who will be happy to help you.

If you still need to make a missed or manual payment, the quickest way is online using a credit or debit card via Manage Your Mortgage (opens in a new window). We’ll show you exactly how much you need to pay, and it’s usually applied to your mortgage account in just a few hours. You’ll also receive email confirmation that the payment was successful.

Just select 'My payments and services' from the main menu, followed by 'My payments'. The option "Make a payment (Overpayment, missed mortgage payment or manual mortgage payment)" is the one you need.

If you have any queries or you'd like to discuss your own situation further, please contact our Mortgage Team via online chat in Manage Your Mortgage (opens in a new window), who’ll be happy to help you.

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