How can we help you?

There are reports in the media around Travelex data being held to ransom.

At this time Travelex have advised that there has been no breach of customer data.

We use industry-leading fraud defence technology to protect you and we work around the clock to monitor for suspicious activity on your account. You can monitor your account for any suspicious activity via Online/Mobile Banking if you think you have been affected by this issue.

The bank will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

Unfortunately, data theft incidents such as this are fairly common. Here are some simple steps you can take to better protect yourself:

  • Ensure that you don’t recycle your passwords - use a unique password for your bank account and don’t reuse this password with any other online service.
  • Over the coming weeks, you may receive emails, phone calls, or SMS messages relating to the Travelex data theft incident. If you receive such as message, it is worth taking a few moments to stop and check whether it is genuine.

For more advice about protecting yourself from fraud, please search for the UK bank-wide initiative, 'Take Five to Stop Fraud' online.

Further information on protecting yourself can also be found in our Fraud guide (opens in a new window)

We are working hard to protect you from fraud, thanks for banking with us. If you have any concerns please speak to one of our team via webchat, or by calling:

Telephone banking
Personal customers - 03457 888444 (overseas +44 3457 888444)
Open 7 days a week 8am-8pm (Automated service 24/7).

Business customers - 03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.

If you are a Credit Card customer and have any concerns please get in touch by calling:

Card services
You can contact our credit card team on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website