How can we help you?

This may be down to the following reasons.

We may have varying personal details registered for you at each bank, which could affect the factors determining each score. To ensure you receive an accurate score across all banks, please update your details to make sure they are consistent across all banks, so we are able to correctly match your details with TransUnion.

Whilst we update the score every 30 days, credit reference agencies generate a live score based off your activity. This means that your score may vary slightly depending on the day you opt in to the credit score feature.

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