If you need to change the foreign bank details of a payee to make an international payment you will need to delete the existing payee and set them up again with the new account details.
To delete an International Beneficiary:
- Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
- Select ‘Payments & transfers’ from the main menu
- From the ‘International payments’ section select ‘Manage beneficiaries’
- Select the appropriate payee from your Beneficiary list of Scheduled Payments, and then 'Delete beneficiary'
- If you are happy to delete the beneficiary, select 'Confirm'
To set up the payee again with their new bank details and to make a payment to them:
- Select 'Payments & transfers' from the main menu
- Under the 'International payments' section select 'Make a Payment'
- Select 'Get a quote for paying someone new then select 'Next'
- The next screen will ask you some questions to provide you with a quote in pounds and pence. The quote will have converted the amount you want to pay into local currency and will include the relevant fees
- Select 'Next'
- Enter the new details of your payee in the 'Beneficiary details' section and then 'Next'
- Carefully check that the payment details are correct and then 'Next'
Please note: You'll need a card-reader and a card you can use with that reader to complete this process.