How can we help you?

Why can't I see the Spending tab in my mobile app?

If you can't access the Spending feature, please first ensure you are using the most recent version of our mobile app. Older versions of the app no longer support the Spending feature.

You must be over 16 years old and hold a personal current account, savings account or credit card to be able to use the Spending feature in your mobile app. Please note: Credit cards are available for customers aged over 18 only.

Spending is not currently available for non-personal accounts, and transactions on business accounts and accounts with other banks are not currently included.

Where can I find help for questions I have on Spending?

If you need help, just tap on 'Help' and then "Chat to Cora", where you can enter any questions you may have, and an answer will be provided to you via our Secure Messaging service as soon as possible.

You can also access our Frequently Asked Questions on Spending, which are available on the support centre section of our website.

What if I receive an error message when using or setting up Spending?

If you are having issues using Spending in the mobile app, it could be because you are a new customer or it is your first time using the app. In these instances it can around 48 hours for your data to load in Spending so please try again later. If the issue persists, in your mobile app you can click into help and click contact us to speak with a colleague.

Why can't I access the Spending feature?

If you are having issues accessing Spending in the mobile app, it might be because you have more than 10 accounts. Currently the Spending feature has a limit of 10 accounts, so if you have more than this then you would not be able to access Spending.

We are working on increasing the limit of accounts in a future update.

Why are transactions from one or more of my accounts not showing in Spending?

Spending will be managed based on transactions on all of your personal current accounts, savings accounts and credit cards that you opt to include in Spending when you set it up. If transactions from one or more accounts are missing, then you may have opted not to include this account.

You can amend which accounts are included at any time in the Spending settings section, and selecting 'choose accounts'.

Transactions from business accounts and accounts with other banks are not currently included within this feature.

If I need to re-register for the mobile app, will I have to set up Spending again?

If you need to re-register for the app (for example if you have a new mobile device), your settings will have reset to the default position. The default position is all accounts will be selected and the last day of the month will be the set date.

You are able to change these settings to suit your needs at any time by clicking the settings cog in the top right corner then choosing either 'Choose accounts' or 'Set a date'

How do I make a complaint about Spending?

If you are not satisfied with the Spending feature, and wish to make a formal complaint, just search 'complaint' on our website, to access our online form, or details of the other ways you can contact us to do this. You will also have the option to speak to our complaints team via WebChat (available Monday to Saturday 8am-5.30pm). You must be an active Online Banking customer to raise a complaint via WebChat.

Ask Cora

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Find Cora in the mobile app, Online Banking or our website