Ask a question

What do I need to register for NatWest Plan Ahead?

In order to register you will need your NatWest online banking credentials including your customer number, mobile number, partial pin and password. If you don't have online banking please register for this first at www.nwolb.com (opens in a new window). Once you've done this, you'll be able to set up a Plan Ahead account.

Why do I need to connect to Online Banking to register for NatWest Plan Ahead?

We use Online Banking to verify your identity and that you're a NatWest customer through the following steps:

  1. Entering your customer number, partial PIN and passcode.
  2. Selecting your NatWest account.

When you select your chosen NatWest account after entering your Online Banking details, you'll be requested to share the information you have registered with this account with our website provider to allow your Plan Ahead profile to be created. The information shared is your name, partial postcode, email address and mobile number. We do not share any other account information.

I've forgotten my Online Banking details, what should I do?

If you've forgotten or aren't sure of your login details for Online Banking, don't worry. By re-registering for the service, you'll be reminded of your Customer Number, and be able to choose a new PIN and password.

Your Customer Number:

This has up to 10 digits starting with your date of birth (DDMMYY) and then your unique number (up to 4 digits), which identifies you to the bank. If you’re still not sure, but have an active debit or credit card, you can use the 16 digit card number followed by your usual Online Banking PIN and Password.

Your Online Banking PIN:

This is the 4-digit number you chose when you registered for Online Banking or Telephone Banking. It could be different to the numbers you use with your debit or credit cards.

Your Online Banking password:

This is the password you chose when you registered for Online Banking or Telephone Banking. It will be between 6 and 20 characters, and include at least one letter and one number.

If you're still not sure, but have an active debit card and know your account details, you should be able to log in within a few minutes by answering some questions on our Online Banking re-registration form.

We will let you know by text and email to acknowledge your enrolment or re-enrolment for Online Banking.

How do I login to NatWest Plan Ahead?

After registering for any subsequent logins please follow these steps:

  1. Go to https://planahead.natwest.com/account/login/ (opens in a new window).
  2. Enter your registered email address and password and select 'Log In'.
  3. For extra security we will ask you to enter a one-time passcode which we will send to the mobile number you have registered with us. This will verify that it’s you logging in.

I've forgotten my password for NatWest Plan Ahead?

If you've forgotten or aren't sure of your password don't worry, please follow these steps:

  1. Go to https://planahead.natwest.com/account/login/ (opens in a new window).
  2. Select 'I forgot my password'.
  3. Enter your registered email address.
  4. You will receive an email which contains a link to reset your password.

How do I change my password for NatWest Plan Ahead?

If you already know your password but want to change it for future please follow these steps:

  1. Login to your Plan Ahead account.
  2. Navigate to your settings using the menu on the left hand side.
  3. Under the change password section put in your current and new password.
  4. Click update password.

How do I update my email address for NatWest Plan Ahead?

If you want to update your email address you'll need to do this using NatWest Online Banking www.nwolb.com (opens in a new window)

  1. In Online Banking, select 'Your details' and then 'Update email address'.
  2. Type in your new email address into the 'new email address' box. Then retype it in the 'Confirm email address' box.
  3. Make sure your email address is correct, then authorise the change using your card reader.

How do I update my mobile number NatWest Plan Ahead?

If you want to update your email address you'll need to do this using NatWest Online Banking www.nwolb.com (opens in a new window)

  1. In Online Banking, select 'your details' and then 'Update mobile phone number'
  2. Type in your new number into the 'New mobile number' box. Then retype it in the 'Repeat new mobile number' box.
  3. Make sure your number and country code are correct, then authorise the change using your card reader.

I've lost my mobile, how can I verify myself?

Unfortunately you'll need to wait till you're back up and running with a new number, the easiest way to update your number is by using NatWest Online Banking www.nwolb.com (opens in a new window)

  1. In Online Banking, select 'your details' and then 'Update mobile phone number'.
  2. Type in your new number into the 'New mobile number' box. Then retype it in the 'Repeat new mobile number' box.
  3. Make sure your number and country code are correct, then authorise the change using your card reader.

I'm having problems logging in?

When you registered for Plan Ahead you would have created an account, please ensure you are using these details to login. Check the following:

  1. Your email is typed correctly.
  2. Your password is typed correctly, accounting for both upper or lowercase letters and symbols.
  3. Try resetting your password. If you continue to have issues logging in, please email us at support@mailplanahead.natwest.com.

I’m not a NatWest customer, can I use NatWest Plan ahead?

No, unfortunately Plan Ahead is only available to NatWest customers. You can apply for a NatWest account or product on our website https://personal.natwest.com/personal.html (opens in a new window)