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Why am I being enrolled into overdraft alerts?

Why am I being enrolled?

You have been identified as a customer who is eligible to receive Overdraft Alerts but are not currently enrolled (and have not previously chosen to opt out of these text alerts).

What if I do not want to be enrolled?

Once enrolled you can select how you wish to receive your alerts or switch them off by using Online Banking, via ‘message us’ in the mobile app, by calling us or at your local branch.

How can I turn these alerts on/off?

You can select how you wish to receive your alerts or switch them off by using Online Banking, via ‘message us’ in the mobile app, by calling us or at your local branch.

The e-mail/text does not give an enrolment date, when will I be enrolled?

We cannot provide a specific date - but it will be within the time period detailed in your communication. You can check if you are enrolled by using Online Banking, via 'message us' in the mobile app, by calling us or visiting your local branch.

What will happen when I am enrolled? 

If you have an arranged overdraft you will be sent a text message if you have started to use your arranged overdraft or if a scheduled payment (e.g. standing order, direct debit) coming off that day will put you into your arranged overdraft.

If you go into an unarranged overdraft or you're about to have a payment rejected we will text you.

These alerts help you stay aware of your overdraft usage and manage costs more efficiently. Not being enrolled may lead to you incurring avoidable charges.