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How to close my Help to Buy: ISA

When you are ready to buy your first home you must request to close your Help to Buy: ISA. 

If you are registered for Online, Mobile or Telephone Banking you can close your Help to Buy: ISA through the following options:-

Online Banking
- Simply log in to Online Banking, and select the Help to Buy: ISA on the 'Account summary' page
- Click on 'View account details' at the end of the mini statement for that account
- Select 'Need to close your savings account?', complete the information asked for on the form and select 'Submit'. Please provide details of which of your NatWest accounts you wish to transfer the balance to below
or
- Log into Online Banking 
- Start a chat with Cora by clicking on the "Need help" icon, then "chat now"
- Type the following to start your account closure: "I want to close my Help to Buy ISA"

Mobile App
- Log into your Mobile App 
- In your app tap on the "Help" button
- Tap "Message us" to start a secure chat
- Type the following to start your account closure: "I want to close my Help to Buy ISA"

Telephone Banking  
- Call us on 03457 888444 (overseas +44 3457 888444). Open 7 days a week 8am-8pm (Automated service 24/7). Please note that to close it over the phone, you need to have other products with us 

If you are not registered for any of the above you can: 

Visit your local NatWest branch along with your debit card, Pin and proof of ID. If you don't have a debit card relating to your savings account, please bring in an up to date form of identification. Please see the forms of ID we can accept. 

Write to us at:

Chatham Retail Customer Service Centre
Western Avenue
Waterside Court
Chatham Maritime
Chatham
Kent
ME4 4RT

When writing to us, please include:
- Details of the account you wish to close (Account Number and Sort Code)
- Details of where any funds should be transferred to (Account Number and Sort Code)
Please ensure that you sign and date the letter

We will then arrange to close your account and send you the Closing Documentation, which can take up to 10 working days. 

Any withdrawals you make before closing your account will reduce the value of the bonus you can claim.