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What should I do if my travel plans have changed or been cancelled?

If your trip has been changed, registering a new travel plan will overwrite your previous plans.

If your trip has been cancelled completely you can delete your travel plan.

You can do this yourself by using the mobile banking app.

For credit cards only this can also be done via the below options

You can tell us via webchat or by calling Telephone Banking.

To contact us via webchat, just log into your Online Banking, go to 'Cards', and select the 'Need help' button to start a chat with us.

You can also call Telephone Banking (opens in a new window) where our staff would be happy to help do this for you. Just make sure you let us know at least 24 hours in advance. For credit cards, you can also call Credit Card Services.

Card services
You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please note: customers under the age of 16 will not be able to register their travel plans using Online Banking, however they can by using the mobile banking app.