Ask a question

How do I pay an existing payee using the mobile app?

The feature Pay existing payees/change a reference using biometrics to authenticate is currently unavailable. We aim to have this live for 10/11/2021 for iOS and Android.

  1. From your chosen eligible account, select the 'Pay' button from the Home screen, or 'Payments' from the account menu.
  2. Select 'Make a payment'.
  3. Tap on 'Choose who to pay'
  4. Select who you want to pay and follow the instructions on screen
  5. Can choose to amend the payee reference (you will be limited to mobile app limit if you have not registered for face biometrics)

To ensure your money is safe, we will sometimes ask you to authorise a payment.

  • If you have registered for face biometrics, we will ask you to use this and you will be able to authorise a new payment up to £20,000.00 for Personal customers or £50,000.00 for Premier and Business customers. Mobile payment limits apply.

If you haven’t registered for face biometrics you can

  • Use Face ID/Touch ID on iOS, fingerprint on Android or your app passcode up to the mobile app daily limit.