How can we help you?

These features allow you to request money safely and securely from friends and family via a link or QR code up to £250.

If you have a specific amount you want to request you can share a single use payment request by following these steps:

  1. Log into the app, tap ‘Payments’ at the bottom of your screen, scroll to the account you want to get paid into and select ‘Request Money’.
  2. Tap Share a link or Show a QR code, enter the payment information and share the link or QR code.

If you are near by the person who you are requesting money from we recommend you create a QR code and asked them to scan it, otherwise send them a link via your preferred messaging platform.

Please note the link is valid for 5 day and the QR code 5 minutes.

If you wish to share a link or QR code which can be used anytime, anywhere multiple times please follow the below steps:

Apple users:

  1. Select the account you wish to request money to and tap ‘Account settings’ then ‘view or share account details’.
  2. If you are with the people you are requesting money from, ask them to scan the QR code otherwise select ‘Share code as a secure link’ and send this to the people you are requesting money from using your preferred messaging method.

Android users:

  1. Select the account you wish to request money to and tap the three dots on the top right hand corner then ‘view or share account details’.
  2. If you are with the people you are requesting money from ask them to scan the QR code otherwise select ‘Share code as a secure link’ and send this to the people you are requesting money from using your preferred messaging method.

You can also add your QR to your Apple/Google wallet making it even easier to request money by tapping Add to Apple/Google Wallet and following the on screen steps.

You can receive 50 payments per day using this feature.

I've received a payment request - do I need to be a NatWest customer to pay?

No, you don’t need to be a NatWest customer if you are responding to a request as long as you bank with a major UK bank and have Online Banking or mobile banking.

Current banks available include:

  • NatWest
  • Royal Bank of Scotland
  • Ulster Bank (N.I)
  • Allied Irish Bank (NI)
  • Bank of Scotland
  • Bank of Scotland - Business
  • Barclays
  • Coutts
  • Danske Bank
  • First Direct
  • Halifax
  • HSBC
  • HSBC - Business
  • HSBC - Kinetic
  • Lloyds Bank
  • Lloyds Bank - Business
  • Monzo
  • Nationwide
  • Revolut
  • Santander
  • Starling Bank
  • TSB

What is Payit™?

Payit™ is a NatWest-owned online payment solution allowing a fast, fair, simple and safe way to pay and get paid. It removes the need to enter card details, passwords or authorisation codes and allows you to make secure, instant payments directly from your bank account, via Online Banking or mobile banking.

How secure are the payment requests?

The service is provided is provided by PayitTM, a NatWest-owned online payment solution. It uses the UK's Open Banking infrastructure to securely connect to your Bank's online or mobile banking, allowing you to log in using your existing credentials. Payit does not see your login credentials, nor does it store or share any of your personal bank account information.

More details on Open Banking (opens in a new window).

How secure is paying my Credit Card from another UK bank account via the Mobile App?

Pay my card with another UK bank account is provided by PayitTM, a NatWest-owned online payment solution. It uses the UK's Open Banking infrastructure to securely connect to your Bank's online or mobile banking, allowing you to log in using your existing credentials. Payit does not see your login credentials, nor does it store or share any of your personal bank account information.

More details on Open Banking (opens in a new window).

Can a payer use the Link on a browser to make the payment, or are mobiles and tablets only allowed?

Yes, payers can use desktop to make a payment on a web browser however it may be quicker using a mobile device.

My transaction has been held – why is this?

Sometimes transactions may be held by your Bank to carry out some further checks. You can check your Online Banking or mobile banking to see if the payment was released by your Bank, or alternatively contact them through your usual channels.

I tried to make a payment via link/QR code, but the transaction did not go through. How do I know if the funds have been taken?

If you’ve been advised that your payment was cancelled or failed, then no funds should have been taken. If your payment is in progress or you are unsure if it was successful, we suggest you wait for a few hours, then check your Online Banking or mobile banking again to see if the transaction has gone through. If there is still an issue, please contact your Bank.

My Bank is not listed – can I still use the Link or QR Code to make a payment?

We have already connected to a number of major UK banks and the list of banks we offer is always growing. If you receive a secure request to pay link or QR Code in the future, your bank might have been added to the list, so please keep checking.

Current banks available include:

  • NatWest
  • Royal Bank of Scotland
  • Ulster Bank (N.I)
  • Allied Irish Bank (NI)
  • Bank of Scotland
  • Bank of Scotland - Business
  • Barclays
  • Coutts
  • Danske Bank
  • First Direct
  • Halifax
  • HSBC
  • HSBC - Business
  • HSBC - Kinetic
  • Lloyds Bank
  • Lloyds Bank - Business
  • Monzo
  • Nationwide
  • Revolut
  • Santander
  • Starling Bank
  • TSB

What do the payment Status’s mean?

Completed – The payer has completed the request and the payment should now appear in your account.

Pending - The payer has completed their payment and is waiting for their Bank to process the payment.

In progress - the payer has initiated the payment and is in the process of making the payment.

Active- The payer has not accessed the request yet, you may want to share this again by selecting share link on the request in your mobile app.

Failed- The payer has tried to complete the request however it has failed. Please contact the payer or generate a new request.

I tried to make a payment using a Link/QR code but I received a message saying the payment failed – why was this?

There could be a number of reasons why your payment failed. Please contact your Bank who can investigate and provide further details to you.

I tried to make a payment via a link I received a few days ago, but I've received a message saying the link has expired. What can I do?

A single use request to pay link is only valid for 5 days from the day it is generated. Please contact the requestor asking them to send you a new request, if you would like to still make the payment.

I am not a NatWest customer, can I still use Payment link and QR Code to request payments?

Payment request links and QR codes are for NatWest customers who use online or mobile banking only. If you bank with another high street bank, you won’t be able to request payments via these services, but you will still be able to make payments if you’ve received request from someone else.

You can find more information on how to switch to a NatWest account on our Switch Bank Accounts (opens in a new window) page.

How long does it take to receive a payment via link or QR code?

The majority of transactions are completed instantly, however please allow for up to 2 hours.

Can I share the same link/QR Code with multiple people to request money?

If you want to share a link/QR code with multiple people that can be used anytime, anywhere you can do this by following the below steps:

Apple users:

  1. Select the account you wish to request money to and tap ‘Account settings’ then ‘view or share account details’.
  2. If you are with the people you are requesting money from ask them to scan the QR code otherwise select ‘Share code as a secure link’ and send this to the people you are requesting money from using your preferred messaging method.

Android users:

  1. Select the account you wish to request money to and tap the three dots on the top right hand corner then ‘view or share account details’.
  2. If you are with the people you are requesting money from ask them to scan the QR code otherwise select ‘Share code as a secure link’ and send this to the people you are requesting money from using your preferred messaging method.

You can receive 50 payments per day using this feature.

I scanned a QR code and tried to make a payment, but received a message saying it has expired. Why was this?

A single us QR code is valid for 5 minutes from the time it is generated. Please ask the requestor to generate a new QR code should you still wish to make the payment.

Can I send the QR code via a messaging application to ask for a payment?

If you have generated a reusable QR code this can be sent via messaging platforms or printed out to be used multiple times by multiple people. You can receive 50 payments per day.

If you have generated a single use payment QR this is designed to be used when you are with the person you are requesting money from and expires within 5 minutes. If you are not with the person you can either share a reusable QR code or share a link to request payment.

Is there a limit for the number of link/QR payment requests I can send in one day?

There is no limit to the number of requests that can be sent in one day.

If you have shared a reusable QR or link with multiple people you can only receive 50 payments per day.

What should I do if I suspect that a link request message is fraudulent?

If you have any concerns please contact your Bank. For suspicious text messages, these should be forwarded to 88355*.

* This is not a premium rate number, standard network rates apply, please contact your network provider for more information on charges.

Are the link and QR payment requests free to use?

Yes, this is a free service NatWest offers.

How do I add my QR to my Apple/Google Wallet?

To add your QR to your wallet please follow the below steps:

Apple users:

  1. Select the account you wish to request money to and tap ‘Account settings’ then ‘view or share account details’.
  2. Select ‘Add to Apple Wallet’ then ‘Add’ at the top right hand corner.
  3. You can then view the QR by visiting the Wallet app on your mobile device.

Android users:

  1. Select the account you wish to request money to and tap the three dots on the top right hand corner then ‘view or share account details’.
  2. Select ‘Add to Google Wallet’ then ‘Add’ at the bottom right hand corner.
  3. You can then view the QR by visiting the Wallet app on your mobile device.

You can receive 50 payments per day using this feature.

How do I remove the QR from my wallet?

To remove the QR from your wallet please follow the below steps:

  1. Visit the wallet app on your mobile device.
  2. Tap the 3 dots on the top right hand corner then remove pass.

If you wish to add this back you can do this by following the Add to wallet steps.

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