How can we help you?

We are now able to send you a push notification for transactions made from your personal account in order to keep you safe and secure. This includes notifications for Domestic Debit ATM withdrawals and One-Off Payment transactions as well as the first payment of any new Direct Debit.

We are now able to send you a push notification for transactions made from your current account in order to keep you safe and secure.

What alerts will I receive?

You will receive alerts for all Debit Card transactions. This includes Domestic & International ATM, Point of Sale (chip and pin, contactless and digital wallet domestic and international), Online Purchase

For Direct Debits, you will receive an alert on the first payment.

You will receive alerts for all domestic one-off outbound payments from your current account.

For joint account holders

You will only receive alerts on debit card purchases made from the card within your name.

For payments made from your current account (not on your debit card), all joint account holders regardless of who made the payment, will receive an alert.

For Domestic Debit ATM withdrawals, all joint account holders regardless of who made the withdrawal, will receive an alert.

For some future-dated payments, when the payment is due you may receive a notification earlier than expected. This is due to the way the payment is processed.

How do I turn the alerts on and off?

Transaction notifications are a great way to keep on top of your spending, check you've been charged the right amount, and give you confidence the transaction has gone through successfully. They also provide you with an opportunity to spot when something doesn't look right or looks suspicious, keeping you safe & secure.

  1. Go into the app
  2. Click on your profile at the top right
  3. Click on Notification centre
  4. Notification settings
  5. General Notifications
  6. Toggle on/off transaction notifications

What should I do if I get a notification for a transaction that I don’t recognise?

Don't recognise the retailer?

Retailers sometimes use different names when processing your transaction. You can use the mobile app to look up common retailer names by clicking on the transaction and then tapping 'Need help with this transaction?'.

Don't recognise the amount spent?

For some types of purchases (e.g. pay at pump fuel, hotels) your card may be authorised for an amount that is different to the final amount of sale. If this is the case, you may get a notification for the authorised amount rather than the sale amount. The final price paid will be shown in the mobile app within a day or two.

Still not sure?

If you still do not recognise a transaction, please contact us immediately using either in-app chat or by calling the number on the back of your debit and/or credit card.

Can I select which payment types or transaction I see?

We currently don’t have an option to select which payment types you are alerted for, but this may be available in the future.

Why have I started to receive Payments alerts when not requested this service?

If you are already opted in to receive push notifications on debit card transactions, you will be automatically included. This now covers all Direct Debits made from your current account.

Why am I not receiving a notification for all Direct Debit payments that leave my account?

We will notify you on the first payment of a Direct Debit mandate to protect you from new fraudulent Direct Debits being set up on your account. You can manage your Direct Debits through our Mobile App or via online banking or by contacting us.

Why am I not receiving a notification for all Standing Order payments that leave my account?

You will receive an alert for standing orders when set up or amended. However, these will be sent as SMS messages and they can be switched on/off using Online Banking.

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