How can we help you?

In case you want to view all of your previous and current payment permissions, you need to access your permissions store. In order to do that, you need to do:

For sweeping payments:

If using the Mobile app:

1. Select My profile in the top right corner
2. Select “Settings”
3. Select “Managing connections”
4. Select “Manage connections”
5. Select “Recurring payments”
6. Click on the dropdown menu under “Select payment type” and select " Sweeping payments"
7. Select “Connected” to see the full list of active payment providers
8. If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.

If using Online Banking, navigate to the Security section in the top right corner:

1. Go to the "Open banking: Managing connections" section
2. Select “Recurring payments”
3. Select "Sweeping payments" tab
4. Select “Connected” to see the full list of active payment providers
5. If within “Connected” you can see the same payment provider name as stated on the transaction you are identifying, then your payment is a sweeping.

For VRP (variable recurring payment):

If using the Mobile app:

1. Select My profile in the top right corner
2. Select “Settings”
3. Select “Managing connections”
4. Select “Manage connections”
5. Select “Recurring payments”
6. Click on the dropdown menu under “Select payment type” and select “Variable recurring payments”
7. Select “Connected” to see the full list of active merchant / retailers
8. If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping.

If using Online Banking, navigate to the Security section in the top right corner:

1. Go to the "Open banking: Managing connections" section
2. Select “Recurring payments”
3. Select “Variable recurring payments” tab
4. Select “Connected” to see the full list of active merchant / retailers
5. If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping.