How can we help you?

In case you do not recognise the payment type please follow these steps:

If using the Mobile app:

1. Select My profile in the top right corner
2. Select “Settings”
3. Select “Managing connections”
4. Select “Manage connections”
5. Select “Recurring payments”
6. Click on the dropdown menu under “Select payment type” and select “Variable recurring payments” / "Sweeping payments"
7. Select “Connected” to see the full list of active merchant / retailers / payment providers
8. If within “Connected” you can see the same merchant / payment provider name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping / sweeping.

If using Online Banking, navigate to the Security section in the top right corner:

1. Go to the "Open banking: Managing connections" section
2. Select “Recurring payments”
3. Select “Variable recurring payments”/ "Sweeping payments" tab
4. Select “Connected” to see the full list of active merchant / retailers / payment providers
5. If within “Connected” you can see the same merchant name as stated on the transaction you are identifying, then your payment is a VRP / variable recurring payment / VRP non sweeping / non sweeping / sweeping.

In case you don't recognise the payment you will need to raise a fraud request. Below are the details on how to raise a fraud claim:

NatWest, RBS & Ulster NI -03457 888 444 (24/7) 
Calling outside of the UK & NI -0044 126 850 8222 (24/7)