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Why have I got a paper statement for my credit card?

If you are a Credit Card Online Services paperless customer but have received a paper statement, it may be we've made some changes to the terms and conditions which apply to your credit card. The details of these changes are included as a notice of variation insert, enclosed with this statement.

To check your Paper Statements are turned off:

  1. Log in to Credit Card Online Services.
  2. Select 'Personal details' from the menu.
  3. Then 'View and manage personal details'.
  4. In the Paper statements section make sure the option 'No thanks, I prefer to get my statement online' is selected.

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