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The system tells you that your 'customer number, PIN or password has been entered incorrectly'.

After two attempts you will need to re-register for Online Banking (opens in a new window) form to regain access to your service.

Please follow these instructions, even if you think you have entered the right details. Sometimes occasional mistakes can happen.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website

Trending Questions 🔥

Can I use my debit card abroad?

Using a NatWest debit card is an easy and convenient way of paying for goods and services wherever you see the VISA or Mastercard logo. You can also use

What is the NatWest Rooster Money offer?

A free Rooster Card Subscription (usually costing £1.99 per month per card or £19.99 per year per card) with NatWest Rooster Money for up to

Travel insurance, Coronavirus and FAQs

Coronavirus (Covid-19) and any other pandemics 1. Before your trip 2. During your trip 3. General Policy FAQsTravel InsuranceYou should refer to the

How do I sign up to NatWest Rooster Money and what do I need?

Sign up for NatWest Rooster Money and download the app. You must have the latest version of the app which you can get or update from your app store You'

What is Video Banking?

Video Banking is a service where you can speak to us about our range of products and get a free face-to-face Financial Health Check wherever you are, at a

Recent Updates

What is biometric?

Please see below for our FAQs on biometric. Register for Biometrics How does biometric approval work? Biometrics and my phone About my BiometricsRegister

When are your branches open?

Our branch locator can help you find your nearest branch and up to date opening hours. NatWest branch locator Find your nearest branch using our branch

What is NatWest Rooster Money?

NatWest Rooster Money is a family pocket money app and card for kids. NatWest Rooster Money starts children on their journey to money confidence.

How do I get the free subscription to Rooster Card?

Download the NatWest Rooster Money app and sign up. You must have the latest version of the app which you can get or update from your app store Follow the

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.