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I've correctly entered my Cards Online security details but they were not accepted?

To protect your account the Credit Cards Online Service will lock after 3 failed attempts.

This will happen when the system has been unable to match the security details you've entered with those we hold for you. Even if you believe you've entered your details correctly the best way forward is to complete the online form and re-activate your Credit Card Online Service.

Answer a few simple questions to re-activate your Credit Card Online Services (opens in a new window).