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How do I make a claim on my mobile phone insurance?

What you need to do first

All claims must be reported to the insurer as soon as possible, but always within 60 days of discovering the loss or other incident.

If your phone has been lost or stolen, you must contact your network provider within 24 hours, or 48 hours if you're outside the UK.

If your phone is stolen, you should inform the police and get a crime reference number as soon as reasonably possible.

Please note: If you're outside the UK we won't replace your device until you return.

How to make a claim

Register a claim online or call us:

Select Silver/Reward Silver Account
0345 601 5219 (calling from abroad +44 2392 664 912)

Select Platinum/Reward Platinum Account
0345 609 0453 (calling from abroad +44 2392 668 650)

Black/Reward Black Account
0345 601 7188 (calling from abroad +44 2392 660 340)

Minicom
0345 600 0512

Lines are open 8am-8pm Monday to Friday, 9am-6pm Saturday,
10am-5pm Sunday and 10am-6pm on bank holidays,
Closed on Christmas day.
Calls may be recorded.