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I get a red 'Customer Advice' message saying, I've no further attempts available and to regain access I need to provide some further details

This customer advice message indicates you have used all your available attempts to access online banking. Once you have used all your attempts, for security your online banking service is locked.

The quickest way to unlock your online banking service is complete the form shown at the same time as the customer advice message.

If the details you provide on the form match our records you will regain instant access to your accounts. This matching process is more successful if you use your debit card.

If you have closed the form or it has timed out, re-open the application form (opens in a new window).