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What phones are covered under my mobile phone insurance?

The policy covers mobile phones that:

  • can make and receive calls when connected to a mobile network
  • have a screen size of less than 7 inches (measured diagonally)
  • is designed to be handheld, and
  • cannot be used as a satellite phone

The table below outlines who is covered under your policy, the claims allowance in any 12 month period and any excess that applies.

Silver and Platinum accounts cover your phone when being used by those named as an account holder. Black accounts cover your phone when being used by you or a family member. A family member can be your partner and your dependant children.

Your phone is not covered if another person is using your phone (even if you have given that person permission).

Level of cover provided by account
 CoverClaims per yearExcess
Silver accountOne phone owned and used by the account holder. For joint accounts, one phone for each account holder.Two successful claims during any 12 month period. Four claims for joint account holders in any 12 month period£75
Platinum accountOne phone owned and used by the account holder. For joint accounts, one phone for each account holder.Two successful claims during any 12 month period. Four claims for joint account holders in any 12 month period£75
Black accountFour phones for the account holder, partner and dependent childrenMaximum of four claims in any 12 month period per account£75

To find out more or to use your benefits visit the Silver account (opens in a new window), Platinum account (opens in a new window) or Black account (opens in a new window) pages or call us:

Silver Account
0345 601 5219 (calling from abroad +44 2392 664 912)

Platinum Account
0345 609 0453 (calling from abroad +44 2392 668 650)

Black Account
0345 601 7188 (calling from abroad +44 2392 660 340)

Minicom
0345 600 0512

Lines are open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and on bank holidays 10am - 6pm.
Closed on Christmas day.
Calls may be recorded.