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How do I order change for collection in a branch?

You can now place your cash and coin orders online (opens in a new window) for collection on the next business day at your local branch.

  • Cash and coin orders can now be placed up to 7 days in advance using our online form.
  • Orders made between midnight and 8.00am can be collected same day.
  • Orders made between 8.01am and 23.59pm can be collected next business day (excluding Bank Holidays).
  • If you wish to collect your order on the same day please visit your local branch or please call us. Please note we cannot guarantee same day requests.
  • Collection is not available on Bank Holidays.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.