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I am struggling with my loan monthly payments, can you help?

If you're experiencing difficulty please contact us now.

It's important you take action as soon as possible. We have specialised teams who can offer guidance and may even be able to defer or reschedule your loan repayments.

You might miss your next loan repayment

Freephone - 0800 161 5921
Local rate number - 0345 301 5449
Minicom 0800 917 052
Open Monday to Friday 9am - 5pm, Saturday & Bank Holidays 9am - 2pm.
Calls may be recorded.

If you've already missed a loan repayment

Freephone - 0800 300 8437
Local rate number - 0345 300 8437
Minicom 0800 917 052
Open Monday to Friday 8am - 9pm, Saturday 9am - 5pm, Bank Holidays 10am - 5pm.
Calls may be recorded.

You're worried about your financial situation in general

Freephone - 0800 161 5928
Local rate number - 0345 301 5441
Minicom 0800 917 052
Open Monday to Friday 8am - 5pm, Bank Holidays 9am - 1pm.
Calls may be recorded.

Visit our Money help (opens in a new window) page to find out more about how the bank can help.