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I want to make a complaint about MyRewards?

If you wish to complain about any aspect of MyRewards, we have procedures designed to resolve your complaint effectively. You can tell us about your complaint in the following ways:

  1. Visit any of our branches
  2. Call us
  3. Visit our website www.natwest.com (opens in a new window);
  4. Write to the following address:
    Customer Relations Manager
    NatWest
    PO Box 594
    Chatham
    ME4 9DP

Complaints contacts
Customers with accounts in England & Wales
0800 151 0404
Overseas: +44 3457 888 444
Minicom: 0800 404 6161
Open 24 hours.

Customers with accounts in Scotland
0800 151 0409
Overseas: +44 1183 732 069
Minicom: 0800 092 9098
Open 24 hours

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

If you are not satisfied with our response, complaints can be referred to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

The Financial Ombudsman Service can also be contacted by telephone on 0800 023 4567.