If you wish to complain about any aspect of MyRewards, we have procedures designed to resolve your complaint effectively. You can tell us about your complaint in the following ways:
- 1. Call our 24/7 Telephony Centre or visit any of our branches
- Visit our website www.natwest.com (opens in a new window);
- Write to the following address:
Customer Relations Manager
NatWest
PO Box 594
Chatham
ME4 9DP
Complaints
0800 151 0404
(overseas: +44 3457 888 444)
Minicom: 0800 404 6161
Open 24 hours.
If you are not satisfied with our response, complaints can be referred to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
The Financial Ombudsman Service can also be contacted by telephone on 0800 023 4567.