Looking for answers
Ask a question

Why have I started receiving an error message when I try to log in to the mobile app?

There are a number of reasons but one might be that or you could be using an older version of the app which is no longer available.

Most recently, from 6th April 2017 if you are using older versions of the NatWest app you will see the following message;

'Sorry we are struggling to establish a connection with you'.

To continue using Mobile Banking, please download the latest version of the app from the App Store.

Select your Store and we will text a link to your mobile device.

If the problem persists, please contact the Mobile Banking Helpdesk on:

UK: 0345 366 0012
Outside the UK: +44 2381 244 177.