How can we help you?

You might want to change your loan payment date if you've recently started a new job and your salary date has been changed.

If you pay your loan by direct debit we are able to amend this over the phone.

If you pay your loan by standing order you can change this in Online Banking however you must also call us to let us know you would like to change the payment date.

We will normally be able to process your request during the call, unless you call us within 3 working days of your current payment date.

You may be required to make 2 payments in the same calendar month. You may be able to avoid this. Our lending team are here to help and support you, so you can choose the most appropriate loan payment date.

Changing your repayment date will change your loan term slightly, which will impact the total amount of interest you pay, we will give you more details of this on the phone.

Existing loans
0800 200 400
Relay UK: 18001 0800 200 400
Open Monday to Friday 8am - 8pm (excluding bank holidays), Saturday 9am - 3pm

Visit our existing customer loan hub (opens in a new window) for more information on managing your loan.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website