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What do I need to know about when using my card abroad?

If you are going abroad and intending to use your card then there are some things worth taking into consideration.

Registering your travel plans with us can reduce the likelihood of your personal debit or credit card transactions being blocked. If you are signed up for Online Banking you can log on and register details of your trip yourself.

All you need to do is select 'Cards' from the left hand menu and register your travel plans in the 'Using your cards abroad' section. For debit cards select 'Register your travel plans for your debit card' and for credit cards select 'Register your travel plans for your credit card'.

Alternatively you can call Telephone Banking or pop in to your local branch where our staff would happy to help do this for you. Just make sure you let us know at least 24 hours in advance.

Please note: customers under the age of 16 will not be able to register their travel plans online, however they can do so by calling Telephone Banking or in their local branch.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

  • Are your phone numbers (especially mobile numbers) up to date? This will enable us to contact you should we detect unusual activity on your card.
  • Are you fully enrolled for our telephone or online services? Having a PIN & a Password will allow you access to our full range of services.
  • Have you taken note of our international phone numbers?

Debit Card Enquiries - +44 8705 888 444
Credit Card Enquiries - +44 1268 508 018
Lost and Stolen Cards - +44 126 850 0813

Find out more about using your debit & credit cards abroad (opens in a new window)