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What do I need to know about when using my card abroad?

If you are going abroad and intending to use your card then there are some things worth taking into consideration.

Registering your travel plans with us can reduce the likelihood of your personal debit or credit card transactions being blocked.

Using the mobile app is the quickest, easiest and safest way to notify us of your upcoming travel plans. It's not essential, but it helps our fraud detection systems to know in advance that you're travelling abroad.

Find out how to get it here

If you have a credit card, you can let us know you’re travelling by:

  • Logging onto the Mobile App
  • Managing your travel plans through Online Banking
  • Or contacting us directly via webchat or over the phone.

To contact us via webchat, just log into your Online Banking, go to 'Cards', and select the 'Need help' button to start a chat with us.

You can also call Telephone Banking (opens in a new window) where our staff would be happy to help do this for you. Just make sure you let us know at least 24 hours in advance. For credit cards, you can also call Credit Card Services.

Card services
You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on:
0370 333 9091 (overseas +44 1268 508 018)
Relay UK: 18001 0370 907 0010
Accessibility information (opens in a new window).
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please note: customers under the age of 16 will not be able to register their travel plans online, however they can do so by calling telephone banking.

  • Are your phone numbers (especially mobile numbers) up to date? This will enable us to contact you should we detect unusual activity on your card.
  • Are you fully enrolled for our telephone or online services? Having a PIN & a Password will allow you access to our full range of services.
  • Have you taken note of our international phone numbers?

Debit card enquiries - +44 8705 888 444
Credit card enquiries - +44 1268 508 018
Lost and stolen cards - +44 126 850 0813

Find out more about using your debit & credit cards abroad (opens in a new window)