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How can I make a CHAPS payment?

A CHAPS payment can be made by visiting a branch however there is a charge for this service. If your payment is £20,000.00 or under you can use Online Banking for free at any time, please see How do I make a payment using Online Banking?.

For payments over £20,000.00, you can still use Online Banking and set up separate payments over a number of days. Alternatively you should a visit a branch to make a CHAPS payment.

If you are visiting a branch for a CHAPS payment, you will need to bring your debit card and some ID such as a driving license or passport to make your payment.

For a same day payment, you have until 2.00pm to arrange the payment in branch.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).


£23.00 - To send to another bank
£21.00 - To send to another NatWest account

Premier Banking

If you are a Premier Banking customer, you can also make a CHAPS payment over the phone if you are enrolled for either Telephone or Online Banking. For a same day payment, you have until 3:00pm to arrange the payment over the phone.