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How do I query a Visa debit card transaction?

If you don't recognise a transaction on your Visa debit card, you should check our Merchants List to see if the retailer has a different trading name to the one you'd expect.

If you still don't recognise it, you can challenge the transaction.

If you've paid for goods or services using your Visa debit card and you've not yet received them, the best place to start is by contacting the retailer. If you still can't resolve the issue yourself, we'll help you raise a claim.

If you've been charged twice for something on your debit card and you've not been able to resolve it directly with the retailer, we can help you claim a refund.

For any other debit card issues that you've not been able to resolve with the retailer, you can contact us.

Retailer disputes
Debit cards: 0800 161 5166
Credit cards: 0800 904 7015
Minicom: 0800 141 3999
Open 8.00am to 8.00pm Monday to Friday
8.00am to 6.00pm Saturday
Calls may be recorded.

Call charge information.