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How much does it cost to order a duplicate statement?

If you are an online banking customer who uses our online (paperless) statements service you get the additional benefit of 3 months worth of paper statements (2 sets per 12 month period) free of charge if required for evidence of identity or income.

You can also download, save and print a PDF of your statement from within online banking and the new design means it could be used for proof of identity, address or income.

If you are not an online paperless customer copies of statements can also be ordered by calling telephone banking. These cost £3 per request.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.