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Can I activate a new debit card online?

When you need to activate your new debit card you can do so online:

  1. Log in to Online Banking at www.nwolb.com (opens in a new window)
  2. Select 'Cards' from the main menu
  3. Then from the 'Debit cards' section click on 'Activate a new debit card'
  4. Follow the on screen instructions.

If you are receiving a replacement Online Banking card, this type of card does not require activation.

Replacement credit cards will normally already be activated for you.

Activate your card over the phone or in a branch

You can also activate your card by calling Telephony Banking or by visiting a branch.

Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).