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My card is not working, what should I do?

Your debit card

If your debit card is not working for any transaction, please contact us or visit your local branch.

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Your credit card

If your credit card is not working for any transaction, our telephone helpdesk can help in a number of circumstances. Please contact our credit card helpdesk.

Card services
0370 333 9091 (overseas +44 370 333 9091)
Minicom: 0370 154 1192
Open 24 hours a day.
Calls may be recorded.
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Your Online Banking card

If your Online Banking card for use with a card-reader is not working, please contact our helpdesk. Please have your Online Banking customer number to hand.

Online banking helpdesk
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