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What is a direct debit indemnity?

Direct debit indemnity is a way of claiming back unauthorised direct debits. This includes instances where you have not been given the required advance notice regarding a change of amount or date, you have been debited an incorrect amount, earlier than the agreed date or in error.

If you wish to process a direct debit indemnity please contact us:

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However, we're unable to raise an indemnity on any PayPal direct debits. You'll need to raise a request through PayPal.