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Why has my debit card been declined?

If you have had a transaction with your debit card declined, please check the following:

  • Check the expiry date of your card. Is it still valid?
  • Check what methods of payment are accepted by the company you are paying. Do they accept Visa?
  • Check the available balance of the account your card is linked to. Are there enough available funds?

If you have checked and ruled out these three possibilities, we recommend you chat with us so we can assist you further.

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