We have short help videos on many of the features of online banking:
Online help
Your details
Statements and transactions
- Guide to transactions
- What is the difference between balance and available balance
- How to download a PDF statement using online banking
- How to turn off paper statements using online banking
- How to view a certificate of interest using online banking
- How to find your IBAN/BIC using online banking
Logging in and security
- How to log in to online banking
- What to do if you have forgotten your log in details for online banking
- How to download Rapport
- How to order a card-reader using online banking
- How to enable a card-reader using online banking
- Forgotten MyRewards log In details
Cards
- How to order a replacement debit card using online banking
- How to get a debit card PIN reminder using online banking
- How to activate a debit card using online banking
- How to order a replacement credit card using online banking
- How to order a credit card PIN reminder using online banking
- How to register your travel plans using online banking
Payments and transfers
- How to make a payment using online banking
- How to make a payment using the NatWest mobile app
- How to make an international payment using online banking
- How to add a payee using online banking
- How to order a cheque book using online banking