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I've not received my mortgage offer?

If you've recently applied for a new mortgage, your mortgage offer should be available to you when you log in to the DigiDocs portal (opens in a new window). We would also recommend that you log in to our Mortgage Application Tracker (opens in a new window) to ensure your mortgage is at offer stage.

If not, and it's to do with your existing mortgage or something else, please contact our Mortgage Team via online chat. Simply go on our Manage your mortgage page (opens in a new window), click the 'Chat Now' box on the right hand side and a member of our team will be happy to help you.

Alternatively, you can call us.

Mortgage team
Phone Number: 0800 096 9527
Next Generation Text Service: 18001 0800 096 9527
For more information on accessibility, please visit our accessibility pages (opens in a new window).
Open Monday to Thursday 8am - 8pm, Friday 8am – 6pm, Saturday 9am - 4pm (excluding public holidays)
Calls may be recorded.

Your home may be repossessed if you do not keep up repayments on your mortgage