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You should let your mortgage adviser know as soon as possible or alternatively call our Mortgage Team who will be happy to help you.

Mortgage team
Phone Number: 0800 096 9527
Next Generation Text Service: 18001 0800 096 9527
For more information on accessibility, please visit our accessibility pages (opens in a new window).
Open Monday to Friday 8am - 6pm, Saturday 9am - 4pm (excluding public holidays)
Calls may be recorded.


Your home may be repossessed if you do not keep up repayments on your mortgage

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Can I use my debit card abroad?

Using a NatWest debit card is an easy and convenient way of paying for goods and services wherever you see the VISA or Mastercard logo. You can also use

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A free Rooster Card Subscription (usually costing £1.99 per month per card or £19.99 per year per card) with NatWest Rooster Money for up to

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Coronavirus (Covid-19) and any other pandemics 1. Before your trip 2. During your trip 3. General Policy FAQsTravel InsuranceYou should refer to the

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Sign up for NatWest Rooster Money and download the app. You must have the latest version of the app which you can get or update from your app store You'

What is Video Banking?

Video Banking is a service where you can speak to us about our range of products and get a free face-to-face Financial Health Check wherever you are, at a

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What is biometric?

Please see below for our FAQs on biometric. Register for Biometrics How does biometric approval work? Biometrics and my phone About my BiometricsRegister

When are your branches open?

Our branch locator can help you find your nearest branch and up to date opening hours. NatWest branch locator Find your nearest branch using our branch

What is NatWest Rooster Money?

NatWest Rooster Money is a family pocket money app and card for kids. NatWest Rooster Money starts children on their journey to money confidence.

How do I get the free subscription to Rooster Card?

Download the NatWest Rooster Money app and sign up. You must have the latest version of the app which you can get or update from your app store Follow the

What is the Payments Hub?

A central place in the mobile app where you can move, request and transfer your money easily and manage your payment settings. This will not change the

How do I access Payments Hub?

Tap on the 'Payments' icon at the bottom of the Mobile App home screen.