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My mobile details are correct, but I've received no text alerts. Why?

Please ensure the mobile number you have provided is a valid UK mobile number and you have selected either the 'Text' or 'Email and text' option in your Alert settings in Online Banking.

There are a number of reasons which may explain why you have not received a text Alert.

  • Network problems
  • Out of coverage
  • Phone turned off or full (i.e. no space for messages)
  • Phone number no longer active
  • You have not provided a valid UK mobile number

Another possible reason is that your account may not have been in a status that would trigger an Alert.

Although we try to ensure that all Alerts are sent to you when you need them, we can't guarantee this every time. You shouldn't rely on this service alone to give you the most accurate information.

If you believe you should have received an Alert please call Telephone Banking or visit your local branch.

Telephone banking
03457 888444 (overseas +44 3457 888444)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.

Call charge information.

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