How can we help you?

In addition to the customer ID, business Bankline customers also have a user ID.

This is a memorable word of your choice, between 6-20 characters, including at least one number.

Have you forgotten your business Bankline user ID?

You have two options for retrieval:

  1. If the Automated PIN/Password facility is enabled for your Bankline Customer ID, you will be able to select a 'Forgotten PIN/Password' link on the Bankline log-in screen (partial PIN/Password entry page). You will be asked to enter your existing Bankline User email address. We will then validate your request and, if successful, you will receive a new activation code within 30 minutes.
  2. If Automated PIN/Password reset has not been enabled then you will need to sign and return a Password reactivation form. A link to the form will appear on the Bankline log-in error screen if you have failed to enter your details correctly. Once received, an activation code will be emailed within 2 hours.

Your local Bankline administrator can turn on Automated PIN/Password reset if your business would like to benefit from this time saving feature in the future.

Talk to us

If you require further help or advice, you can speak with one of our advisors

Business customers
03457 114477 (overseas +44 3457 114477)
Relay UK: 18001 03457 114477
Open 24 hours a day
Calls may be recorded

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